BrandIntel constructs a customer journey mapping process to identify the experience journey of a customer when using a brand’s products or services. Using BrandIntel’s unique 3-step formula, we track a consumer’s journey with your brand from brand awareness, engagement to completion.
We research and analyse what customers think about your brand through real-time observations. By gathering data from online and offline feedback, interviews, focus groups and other research methods, BrandIntel curates an in-depth analysis of the latest conversation surrounding your business.
BrandIntel completely changed the way I think about my customers, menu and service. We are now able to adapt and evolve our business in real-time thanks to the insights we have in our hands.